Family+ Membership Welcome Guide
24/7 pediatrics done differently
How to Reach Us
You can reach us 24/7 on our medical hotline. If a medical issue arises, please call or email us.
24/7 Medical Hotline Numbers
- New York — (646) 687-7600
- Southern California — (310) 870-0400
- Florida — (561) 560-7600
- Northern California — (415) 233-9901
While an appointment is not necessary, we recommend calling ahead so we can prepare for your arrival, saving you time.
Email & Website
sollisadmin@sollishealth.com
memberservices@sollishealth.com
How to get started
Complete Onboarding Forms
When you join, we’ll send you onboarding forms to sign, including the Membership Agreement, Medical Consent, and Medical Release Forms for every member on the account.
Save Our Contact Info
Our contact card has key information to make it easy for you to reach out. Don’t forget to download it from your Welcome Email and save it on your phone.
Welcome Call with Member Services
An advisor from our Member Services team will reach out to highlight the many ways you can use Sollis.
Clinical Onboarding
This non-mandatory step gives you the chance to talk to a provider over the phone or in person about your medical history, your baseline health, and your care preferences.
Welcome Call with Member Services
Once you become a member, a Member Services Advisor will reach out to schedule a welcome call. During this call, our Member Services team will highlight all the ways you can use Sollis, what we can treat, and how our members typically use our services. Additionally, our team can answer any questions you may have.In-Person Welcome Consultation
While not mandatory, we encourage all our new members to have a Welcome Consultation. This in-center visit includes a tour and a consultation with one of our board-certified emergency medicine doctors. They will perform a baseline examination and blood draw, collect additional background information, and showcase all our in-center services.Schedule Your Family+ Welcome Consultation
With this in-depth data about your health, our providers can better support you—especially if you have an urgent medical concern down the line.
To schedule your Welcome Consultation, please call our 24/7 medical hotline or email memberservices@sollishealth.com.
Meet Your on Site Pediatrician
Dr. Tiffany Fischman
Dr. Fischman has over a decade of experience, including an impressive blend of top-tier academic and community pediatrics. After completing her pediatric residency at Goryeb Children’s Hospital in New Jersey, she was named an Instructor in Pediatrics at Harvard Medical School. She then moved to LA, where she attended at Children’s Hospital of Los Angeles and Providence St. Johns (Santa Monica), as well as at Calabasas Pediatrics, where she provided concierge pediatrics including house calls. She is thrilled to provide Sollis-level care to our members.
Your Sollis Family+ Membership Details
24/7 Access to Medical Care
- Unlimited access to all medical centers and clinics in New York, Los Angeles, South Florida, Hamptons, and San Francisco.
- Unlimited in-center provider visits and access to an MD on-demand
- Unlimited 24/7 virtual care via phone, email, and messaging
- Unlimited referrals to our 2,000+ network of specialists and expedited appointments within 0-5 days
Urgent and Emergency Care
- Procedures such as stitches, orthopedic, wound care, respiratory and ENT needs
- Medically indicated saline hydrations
Your Sollis Family+ Membership Details
24/7 Access to Medical Care
- Unlimited access to all medical centers and clinics in New York, Los Angeles, South Florida, Hamptons, and San Francisco.
- Unlimited in-center provider visits and access to an MD on-demand
- Unlimited 24/7 virtual care via phone, email, and messaging
- Unlimited referrals to our 2,000+ network of specialists and expedited appointments within 0-5 days
Urgent and Emergency Care
-
Procedures such as stitches, orthopedic, wound care, respiratory and ENT needs
-
Medically indicated saline hydrations
-
In-house medications
-
First-time prescription fulfillment
-
Medication administration
-
EKG if clinically indicated
-
Point-of-care ultrasound
-
Proactive Care
-
Vaccinations for flu, COVID-19, hepatitis B, pneumococcal disease, shingles, and tetanus, diphtheria, and pertussis (TDAP)
-
B12 shots
-
Advanced Testing and Lab Work
-
Unlimited rapid diagnostic testing for strep, RSV, flu, mono, and COVID-19 (antigen, not PCR)*
-
Routine in-house blood work: CBC, PT/INR, CMP, BMP, lipid panel, liver panel + (+ Amylase), CRP Plus Metlyte, MetLac 12, UA, urine Hcg, and glucose check
-
Troponin tests
Care Coordination & Patient Advocacy
- Coordination of specialist appointments (including scheduling and sending imaging scans), submitting insurance claims to your out-of-network provider, at-home and long-term care, and ambulance transportation
- Patient advocacy during hospitalization, including coordination with hospital VIP services
- Preferred pricing with external medical providers, concierge PCPs, and specialists
Sollis Family+ Membership Features
-
(1) Complimentary house call
-
Complimentary allergy testing for all children under 18 (either food or environmental)
-
Camp and school physicals
-
Family Welcome Consultation and curated specialist referral for each member, adult or child, which includes priority access to our network of over 2,000 specialists, including gastroenterologists, allergists, ENTs, cardiology specialists, and more
-
On-site pediatrician
- Lactation support
- Child developmental surveillance & support
-
Well visits
-
Prescription management
-
Select vaccines (hepatitis A and B, rotavirus, pneumococcal, Tdap, DTaP, polio, Hib, MMR, varicella, MMRV, MCV4, meningitis B, HPV, COVID, and RSV)
*All laboratory tests sent out to outside parties may bill your insurance.
**Sollis can submit invoices on your behalf to your commercial health insurance plan with out-of-network benefits. Depending on your health plan, you may be reimbursed directly by your insurance company. Sollis cannot submit claims to government insurance, including Medicare.
Specific imaging availability and pricing are dependent on Sollis location.
Please reach out to memberservices@sollis-health.com for pricing or additional questions.