Platinum Membership Welcome Guide
The only medical membership that’s on-demand 24/7, 365
How to Reach Us
You can reach us 24/7 on our medical hotline. If a medical issue arises, please call or email us.
24/7 Medical Hotline Numbers
- New York — (646) 687-7600
- Southern California — (310) 870-0400
- Florida — (561) 560-7600
- Northern California — (415) 233-9901
While an appointment is not necessary, we recommend calling ahead so we can prepare for your arrival, saving you time.
Email & Website
sollisadmin@sollishealth.com
memberservices@sollishealth.com
How to Get Started
Complete Onboarding Forms
When you join, we’ll send you onboarding forms to sign, including the Membership Agreement, Medical Consent, and Medical Release Forms for every member on the account.Save Our Contact Info
Our contact card has key information to make it easy for you to reach out. Don’t forget to download it from your Welcome Email and save it on your phone.Welcome Call with Member Services
An advisor from our Member Services team will reach out to highlight the many ways you can use Sollis.Clinical Onboarding
This non-mandatory step gives you the chance to talk to a provider over the phone or in person about your medical history, your baseline health, and your care preferences.Member Onboarding Process
Welcome Call with Member Services
Once you become a member, a Member Services Advisor will reach out to schedule a welcome call. During this call, our Member Services team will highlight all the ways you can use Sollis, what we can treat, and how our members typically use our services. Additionally, our team can answer any questions you may have.In-Person Welcome Consultation
While not mandatory, we encourage all our new members to have a Welcome Consultation. This in-center visit includes a tour and a consultation with one of our board-certified emergency medicine doctors. They will perform a baseline examination and blood draw, collect additional background information, and showcase all our in-center services.Take Advantage of Your Welcome Consultation
With this in-depth data about your health, our providers can better support you—especially if you have an urgent medical concern down the line. To schedule your Welcome Consultation, please call our 24/7 medical hotline or email memberservices@sollishealth.com.
Your Platinum Membership Details
Member Benefits At No Cost:
- Unlimited access to all medical centers and clinics in New York, Los Angeles, South Florida, the Hamptons, and San Francisco.
- Unlimited in-center provider visits
- Unlimited 24/7 virtual visits
- Unlimited medical services including procedures, IV hydration & vitamin infusions, B12 shots, medication, stitches, point of care testing, advanced in-house blood work, and labs, standard & advanced*, vaccines
- Unlimited routine blood work (CMP, BMP (BMP, LDH, MAG)*, Lipid Panel*, Liver Panel + (Amylase)*, PT/INR*, Metlyte + CRP*, Metlac 12*, Urine Analysis*, Urine HCG, Strep Flu A/B, Rapid Mono, Rapid HIV, Glucose Check based on medical assessment by a Sollis provider
- Unlimited referrals to our network of specialists, including expedited appointments
- First-time prescription fulfillment
- Coordination of specialist appointments (scheduling, sending imaging scans), submitting insurance claims to your out-of-network provider, at-home and long-term care, and ambulance transportation
- Patient advocacy during hospitalizations and coordination with hospital VIP services
- 2 Guest passes (includes access + office visit fee)
Radiology Benefits at No Cost:
- Unlimited CT*
- Unlimited EKGs*
- Unlimited X-Rays*
- Unlimited Mobile Ultrasounds*
- Unlimited MRI ***
House Call Benefits At No Cost:
-
As a Platinum member, your account is entitled to (3) house calls per member
* All laboratory tests sent out to outside parties may bill your insurance.
** Sollis can submit invoices on your behalf to your commercial health insurance plan with out-of-network benefits. Depending on your health plan, you may be reimbursed directly by your insurance company. Sollis cannot submit claims to government insurance, including Medicare.
*** Not available at Palm Beach clinic
Sollis Health is an out-of-network provider.
Please note pricing pages below for cost breakdown.
How Do I Use Sollis?
- Emergency Care - Our flagship centers are open 24/7 and staffed with emergency providers who can handle 90% of what a traditional ER can, including asthma attacks, fevers, stitches, and broken bones.
- Travel Medicine and Advisory - Get 24/7 travel advisory and guidance anytime, anywhere, including help finding local care, issuing letters of recovery, and more.
- Everyday Care - Not sure if it’s a “real” emergency? We’re here for everyday care, too, from rashes to respiratory infections, from pediatrics through geriatrics.
- Advanced On-Site Imaging - While all our centers have basic imaging, our flagships have advanced imaging (MRI, CT, ultrasound and mobile ultrasound, EKG).
- Virtual Care and Telemedicine - Connect with a provider 24/7 via phone, text, email, or video chat. Our physicians can provide immediate medical support, conduct evaluations over the phone, and more.
- House Calls - Prefer to be seen from the comfort of home? Get an emergency-trained provider for stitches, blood work, and at-home imaging (like X-rays) with the help of our partners.
- Expedited Specialist Access - We have 2,000+ leading specialists on speed dial so you can get the care you need in days—not weeks.
- Care Coordination and Patient Advocacy - We’ll work with your other providers to maintain continuity of your care, help you navigate the medical system, advocate for you in case of hospitalization, coordinate private transport, and identify long-term in-home care if you need it.
How Do I Receive Care at Sollis?
On-Demand Virtual Care
When a medical issue arises, you can call, email, text, or video chat with our providers 24/7, 365. If we feel you need more attention or care, you can come into one of our centers or a provider can come to your home via house call.
In-Center Visits
Our centers are staffed with expert ER-trained providers who can treat 90% of what a traditional ER can. While in-center, our physicians have access to a comprehensive in-house lab, radiology, and more to make rapid diagnoses so your treatment can begin without delay*.
House Calls
If you would like to be seen in the comfort of your own home, we can send a provider for medical evaluations, testing and blood work, stitches, IVs, and more.
Follow-Up and Aftercare
After you seek treatment at Sollis, we’ll keep checking in to make sure you have all the care you need to feel better. After each visit:
- We’ll send all necessary documents to your primary care physician and/or preferred specialist.
- We’ll find you the right specialist within your preferred qualifications, location, and insurance coverage and help you book an appointment in days—not weeks.
- We’ll send any imaging done at Sollis do your primary care physician and/or preferred specialist.
Medical Services Available
Point-of-Care Testing
- CMP
- BMP (BMP, LDH, MAG)*
- Lipid Panel*
- Liver Panel + (Amylase)*
- PT/INR*, Metlyte + CRP*
- Metlac 12*
- Urine Analysis
- Urine HCG
- Strep Flu A/B
- SPOTFIRE® Mini Respiratory Panel
- SPOTFIRE® Full Respiratory Panel
- SPOTFIRE® Mini-Pharyngitis Panel
- Rapid Mono
- Rapid HIV
- Glucose Check
- Drug Screen
- BioFire GI Panel (detects for 22 of the most common pathogens associated with gastroenteritis)
- STI testing (for women)
- Wyndley Allergy Test
- Respiratory Pathogens Panel (RPP)
- Galleri multi-cancer screening blood test
Cardiac Biomarkers
- BNP
- D-Dimer
- Troponin
Vaccinations
- Influenza
- HEPA/HEPB
- Hepatitis A
- Hepatitis B
- HPV
- Meningococcal (Group A, C, Y and W-135)
- Meningococcal B
- MMR
- Pneumovax 23
- Prevnar 13
- Shingrix
- TDAP
- Typhoid
COVID-19 Testing
- Standard PCR
- Rapid Antigen
- Rapid PCR (results within 45 minutes)
Infusions
- IV Hydration (Normal Saline)
- Vitamin infusions
- Monoclonal Antibody Therapy*
*Not included in Platinum Membership
Radiology
- MRI
- CT Scan
- EKGs
- X-Rays
- Mobile Ultrasounds
Procedures
- Nebulizer Treatment
- Electrocardiogram
- Laceration Repair (stitches)
- Foley Catheterization
- Orthopedic Procedures
- Respiration Procedures
- Wound Care
- B12 shots
Medications
All medications, apart from Remdesivir, administered by a Sollis Health provider are included in your benefits. An additional fee of $7,500 (medication, 4 house calls, and administration) will apply for Remdesivir.
If you are looking for a specific medical procedure that is not listed here, please reach out to memberservices@sollishealth.com to learn more.
Additional Services
Advanced Lab Work
If you would like to run additional lab work not offered in-house, Sollis can perform the blood draw (with a prescription from your primary care physician or specialist) and send out to the lab.
Please note: payment for any blood work or cultures sent to a third-party lab will be handled in accordance with the lab’s policies. These fees may be covered by your insurance, subject to any deductible or coinsurance in your health insurance plan. Such fees are not included in your Sollis membership.
Turnaround times are dependent on what labs are being run. Some results may take longer to be returned than others.
House Calls
Our house call service is designed to deliver the world-class care you deserve without having to leave the comfort of home.
Areas We Service
- New York City
- Hamptons
- Palm Beach County
- Miami-Dade County
- Los Angeles County
- Marin County
- San Francisco – Santa Clara
- Berkeley/Oakland
We do offer house calls outside of our immediate service areas for an additional fee. Please call the 24/7 hotline to get more details.
Services We Provide
- Urgent & Emergency Care
- Blood Work
- IV Infusions
- In-Home Imaging
Pricing
Standard Visit: $1,500
(Medical Evaluation, Infusion, Lab Draw, Vaccines)
Remdesivir: $7,500
New York City Metropolitan Area: 7AM – 8PM
Hamptons: 9AM – 5PM
South Florida: 8AM – 7PM
Los Angeles: 8AM – 7PM
San Francisco: 9AM – 5PM
Working with Insurance
Sollis can submit invoices on your behalf to your out-of-network benefits. Depending on your health plan, you may be reimbursed directly by your insurance company. Sollis cannot submit claims to government insurance, including Medicare.
In-Network Benefits May Apply
- Advanced blood work (send out to outside lab)
- Standard COVID-19 PCR (send out to outside lab)
- Advanced imaging (excluding x-rays) during normal business hours
Out-of-Network Benefits May Apply
- Advanced Imaging
- Medical Services Rendered
*Insurance eligibility is determined by your health insurance plan.
Meet Your Medical Team
Meet Your Patient Advocates
Your Member Services Team
Every Sollis member is assigned a team to support them through their membership journey. Member Services is available 7 days a week to help you learn how Sollis can best serve your medical needs, answer billing questions, help facilitate your medical care, and more at memberservices@sollishealth.com.
Your Care Navigation Team
Sollis streamlines and supports your care journey by providing you with a team devoted to helping you navigate the stress and confusion of healthcare. Your Care Navigation Team helps you find specialists, get VIP services at local hospitals, access at-home care, and set up nursing or home health aide care through our partners.